VMB4540 offline

[naota]

While the Hub and the connected Arlo camera are still available over HomeKit, cloud functionalities went offline on 9th May around 4am (Central Europe time). Both the website and the ios app show the devices as offline. Nothing is uploaded to the cloud library either. On the DNS server is see requests to resolve registration.arloxcld.com, but the corresponding IP address fails with traceroute. I tried reaching it from other hosts to verify that it's not a local ISP issue, but those brought the same results.

traceroute to registration.arloxcld.com (34.247.137.11), 30 hops max, 60 byte packets
 1  130.59.118.3 (130.59.118.3)  0.667 ms  0.775 ms  0.947 ms
 2  swiEZ3-B6.switch.ch (130.59.115.33)  0.475 ms  0.481 ms 130.59.115.45 (130.59.115.45)  0.510 ms
 3  swiEZ3-B6.switch.ch (130.59.115.33)  0.786 ms swiZH3-100GE-0-0-0-0.switch.ch (130.59.38.110)  0.688 ms  0.668 ms
 4  swiZH3-100GE-0-0-0-0.switch.ch (130.59.38.110)  0.639 ms  0.609 ms 99.82.180.92 (99.82.180.92)  0.505 ms
 5  52.93.42.132 (52.93.42.132)  3.409 ms 99.82.180.92 (99.82.180.92)  0.442 ms 52.93.42.20 (52.93.42.20)  3.011 ms
 6  52.93.42.84 (52.93.42.84)  1.475 ms 52.93.42.125 (52.93.42.125)  0.912 ms 52.93.42.45 (52.93.42.45)  0.867 ms
 7  * 52.93.42.65 (52.93.42.65)  0.917 ms 52.93.42.99 (52.93.42.99)  0.991 ms
 8  * * *
 9  * * *
10  * * *
11  * * *

[StephenB]

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@naota wrote:

On the DNS server is see requests to resolve registration.arloxcld.com, but the corresponding IP address fails with traceroute.

That fails for me also (in the US).

But it might not be a problem, since it is quite possible that ICMP is disabled on the server.