Arlo|Smart Home Security|Wireless HD Security Cameras
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VMB4000 Cant connect Base station

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  • ‎2022-03-27 02:57 PM
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ArloUser113
Aspirant
Aspirant
‎2022-03-27 02:57 PM

I was recently given an old Arlo base station (VMB4000) and 2 cameras (VMC4030p). I have tried connecting it to the app multiple times and it won't work, not to mention the bad customer service on the chat. I would call Arlo but I have to connect cameras to my account to get a plan. PLEASE HELP! 

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Dannybear
Master
Master
‎2022-03-27 05:22 PM
You need to find the previous owner in case they’re stolen. You will need to have them remove the equipment from their account before adding to your account.
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ArloUser113
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Aspirant
‎2022-03-27 06:03 PM

They have removed it

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Dannybear
Master
Master
‎2022-03-27 08:02 PM
If they have just removed it from their account it may take up to 24 hrs for the changes to be pushed out by the arlo servers.

Have you tried a factory reset of the base station using the paper clip at rear and holding the reset for 12 sec until the LEDs begins flashing.
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