Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

VMB3500 not connected to internet

Reply
Discussion stats
  • 2 Replies
  • 1003 Views
  • 0 Likes
  • 3 In Conversation
WarEagle2018
Follower
Follower
I cannot get my base station for the VMB3500 to connect to the internet. I can log into and router and see it connected and not being blocked, yet the base station is lit up Amber in color and not allowing me to set it up using the app. Any suggestions?
brh
Master
Master

Which LED is amber? I am assuming that you mean the camera LED. Is your base station showing up in your app? Be sure that your base station is available in your app before trying to sync the cameras. Got to the Settings screen and see if it is there. 

 

Brian

jguerdat
Guru Guru
Guru

If it's the Internet LED that's amber, the issue is likely your router settings. Who owns the router - you or the ISP? If the ISP, they need to open ports 80, 123 and 443 to arlo.netgear.com. If it's yours, you need to either do the same thing or investigate other settings that may be blocking access.