Arlo|Smart Home Security|Wireless HD Security Cameras

VMB3010 won't connect

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MTRUSMC
Aspirant
Aspirant

 

  The Globe light does not light and have tried to connect with no luck.  Have restarted, reset, changed cables. 

 

Following the VMB3000 link comes up with "Page Not Found"

3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator

HI @MTRUSMC

 

Have you tried rebooting your router then the base station. That LED indicates an issue with the internet.

MTRUSMC
Aspirant
Aspirant

 I've rebooted everything several times including my Comcast router.

jguerdat
Guru Guru
Guru

What are are all LEDs showing? Power and Internet should be green (yes, I know that Internet is off now). You can try holding the reset button until the LEDs flash amber and see if that helps. The Internet LED being off means no connection to the router itself which you can verify by checking the router's connected devices list to see if the base has been assigned an IP address.

 

If this is a new system, you may need to swap at the store.