Granted access user can't see devices

[Skibenton1]

I am signed in to my account but cannot see any of my devices when I try to add devices it says they can’t be found. I have unplugged the ethernet cable and reset the base numerous times. It worked fine With Arlo legacy but I haven’t tried them in a few months now I can’t see them. They are operational my husband can see them on his phone app. any suggestions?

[jguerdat]

It sounds like you are not the primary user. If this is the case, have your husband check your settings in Settings, Grant Access.