VMB3010 and Arlo Pro Cameras - unable to update firmware and don't receive low battery notificat

[Mrtownley1]

I've looked through other posts and am confused. I have the VMB3010r2 base (Firmware 1.17.0.0_1180_6ba79e5)  and the Arlo Pro cameras (Hardware H11 and Firmware 1.5.295). When I try to update the firmware for either, the device settings shows the existing firmware, hardware, and serial number but there's no place to "update" the firmware. Am I missing something, or did Arlo stop supporting these older devices? I am asking because I am not receiving low battery notifications from my cameras and can't figure out how to fix that problem.

[Dannybear]

I think you have the latest firmware versions already.
Have you tried the same on your mobile app?
How do you normally get the low battery alerts? Push notifications?

[StephenB]

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@Mrtownley1 wrote:

I've looked through other posts and am confused. I have the VMB3010r2 base (Firmware 1.17.0.0_1180_6ba79e5)  and the Arlo Pro cameras (Hardware H11 and Firmware 1.5.295). When I try to update the firmware for either, the device settings shows the existing firmware, hardware, and serial number but there's no place to "update" the firmware.

As @Dannybear says, the firmware is already up to date.

But I don't think you have the Pro camera.  It looks like you have the original "Wire-free" - that uses 4 CR123 batteries.

[Mrtownley1]

I don't normally get any low battery notifications. I seem to recall having received an occasional email notification, but can't be certain. I've had them for years now and usually just try to monitor battery life through the app. I do get email notifications when the cameras are activated. And yes, I have the cameras with the four batteries. I've always seen them referred to as Pro.

[jguerdat]

The 4 battery cameras are the original wireless ones, definitely not any of the Pro versions which have a dedicated, proprietary rechargeable battery.

Low battery notifications should happen when the batteries drop below 15%.

[StephenB · Accepted solution]

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@Mrtownley1 wrote:

 And yes, I have the cameras with the four batteries. I've always seen them referred to as Pro.

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Not sure where you've seen that.  But they aren't Pro cameras, so it would be good to refer to them as Wire-Free in the future.

In any event, you are running the current firmware, so there isn't anything you can do on your own about the lack of the low-battery notifications.

@JamesC :  Is this a known issue?