Arlo|Smart Home Security|Wireless HD Security Cameras
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VMB3000 need to cancel monthly support but myarlo does not show support

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  • ‎2023-06-27 01:04 PM
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Retired_Member
Not applicable
‎2023-06-27 01:04 PM

I am trying to cancel the monthly support charge for base and two cameras.  When I go into "my subscription", none are listed.  Yet, my monthly credit card shows a charge of $6.35.  We are no longer using this product.  I believe this was for cloud backup when owned by Netgear.

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StephenB
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‎2023-06-28 06:56 AM
@Retired_Member wrote:

 I believe this was for cloud backup when owned by Netgear.

Before 2018???

 

I'd tagging the mods ( @JamesC and @ShayneS ) to see if they can help.  

 

One option (which likely will be faster/easier) would be to just cancel the card and get one with a new number.  Maybe also dispute the charge via the credit card company.

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