VMB3000 everything vanished

[Kevinm781]

The base station and all cameras have vanished from my account. I have tried reconnecting to the station with no success. Power, internet, and camera lights all show green but everything is gone from the app on my android and on my pc

[steve_t]

Try a full factory reset

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-can-I-reset-my-Arlo-base-station-to-the-def...

[billspurgin]

I have the same issue. Tried the reset on mine and no go.

[billspurgin]

Is there a phone number we can call for real time support?

[manfredz]

Phone numbers for various countries can be found by clicking on the Contact Support button at the bottom of every forum page

[JamesC]

I've escalated this topic for further investigation. Please let me know if you continue to experience this behavior.

JamesC

[Kevinm781]

It happened again sometime last night, can't view base station or cameras. I can see the base on my network but it can't be discovered

[JamesC · Accepted solution]

Engineering has identified and deployed a fix to resolve this issue. No updates or changes need to be made to receive the resolution. Please let me know if you continue experiencing this behavior.

JamesC