VMB3000 . One Camera Won Sink After Update

[REB1149]

The 1.2.21616 update was magic to the battery condition troubles , but after tryng everything i can find in community , i just can't get one single camera to sink after it was installed . The amber light blinks on the far right on the base station when i tried to remove and add the camera again,but does not find that camera .Three of the cameras accepted the update but i never get the blue then amber sink lights for the fourth camera . All cameras worked beautiful until the update . I've been trying to work with this last camera for weeks , and all i do is to no avail . Any ideas please  ? I fear doing a complete reset in that i may loose the other three cameras 

[steve_t · Accepted solution]

If the camera LED on the base is amber, it usually means you haven't "claimed your base station". You should remove all of the cameras from your app, then add device > base station. Add the base station first. Then sync your cameras

[REB1149]

My device is a desktop ?

[jguerdat]

That's fine - just do the same thing. The app and a browser work in the same way.

[Adewale]

My base station lights are green. 3 of 4 cameras are updated to 1.2.21616 and working ok. 1 camera didnt update to 1.2.21616 for some reason and has now refused to connect to the bases station when i removed it and tried to reconnect it to get the firmware updated

Should i remove all the cameras and base station from my profile to add them again?

[jguerdat]

That will be what support will have you do if you open a case with them. Give it a try.

[REB1149]

I did have to re-sync all cameras , but the camera in question was also bad . I can't compain much as this was the original wireless Arlos , probably nearing eight years old . Thank you all for your tec-help. Everything is back up and running