VMB3000 Base Station offline

[erikarolo]

My model VMB3000 Base Station is showing offline and I am unable to get back online. I have done everything and checked the internet and power connection. I am also reset the base station.  There seems to be something going on with the base station. Any suggestions would be greatly appreciated.

[jguerdat · Accepted solution]

What have you tried and what do you see? What are the LEDs on the base showing, including color?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[Reespina]

All three leds are green but can get it online

[Reespina]

yes all three are green

[jguerdat]

All LEDs being green means the base is in your account. I'm going to guess you didn't actually reset the base so use this procedure very carefully and fully:

https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station