VAT number

[Janremsik]

Do You somebody what means: " 5018 We do not recognize the VAT number entered. Please enter a valid VAT number" ?

I can´t  change subscription plan from basic to elite. Thanks

[JamesC]

Janremsik,

Be sure all of your credit card information is entered correctly. This could also be occurring due to subscription plans not being supported in your area. Take a look here for more information on where subscription plans are supported: What are the available Arlo subscription plans and how much cloud storage is available?

JamesC

[Stevebab]

I am also unable to register and upgrade my plan. "Same error 5018 We do not recognize the VAT number entered. Please enter a valid VAT number."

I am not a european company, and United States was selected as my country. 

You may be losing a lot of sales to this bug.

[JamesC]

Stevebab,

Check to make sure all credit card information is entered correctly. Do you still get the same error?

JamesC

[chadisloggedin]

I can purchase an upgrade in service. '5018 We do not recognize the VAT number entered. Please enter a valid VAT number."

Everything is enterede correctly and i tried multiple good credit cards.

[JamesC]

chadisloggedin,

What client are you attempting to purchase from (iOS, web client, Android)? 

At what point are you receiving this error when attempting to purchase? Are you still experiencing this issue?

JamesC