Unable to update payment information - service plan cancelled

[TL2025]

There was a fraud attempt on my credit card, and my bank cancelled and issued a new card/number.  

Notification from Arlo that payment was declined and to update payment information.  I have tried to do this at least 5-6 times, from mobile devices and from laptop; with VPN and with VPN disabled; three different cards.  Arlo web interface accepts entry of card information, but when payment is attempted, an error message is returned, "Unable to authorize electronic payment".  Now my service plan has been cancelled.  

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.