Unable to log in on my.arlo.com because of inability to verify identity.

[logintroubles]

Hi,

I'm trying to log in to my.arlo.com using my username and password that are working just fine in the phone app. When I log in, it sends me a push notification, I approve, and then the web app never seems to acknowledge the approval.

I also tried using the alternate verification method using my email address. I did that twice, and in both cases, upon entering the six digit one time code, the website briefly puts up an error that says "Too Many Requests", and never lets me proceed to log in.

[logintroubles]

Picture of the error.

[logintroubles]

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[logintroubles]

I'll do that. Thanks.

[BrookeN]

Thank you for providing that information, I reached out to support. They will be contacting you as soon as possible. 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[arlo_user_2010]

Would you also help me out?  Having the same issue.

[BrookeN]

I received your message and have reached out to support. They will be contacting you as soon as possible.