Unable to go live. Base Station Model: VMB3000 & Camera Model: VMC3030

[barneyme2s]

Since yesterday I am not able to manually turn on camera for a live view.

[StephenB]

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@barneyme2s wrote:

Since yesterday I am not able to manually turn on camera for a live view.

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Have you done anything to troubleshoot?

[barneyme2s]

FYI: I am using a computer, not a smart phone app. 

I have two systems with five cameras each and not able to go live with any camera. I disconnected then reconnected, no help.

This happened in March and after a few days it started working again without me doing anything. I suspect it has to with something ARLO did, or didn't do.

If it is on my end, I have no idea what to do.

By-the-way, the cameras are recording and detecting motion.

[Edinburgh_lad1]

I have this problem with my Arlo HD. Intermittent, though. Initially, you can live view, but then you can't. I only use it as an indoor camera to live view. However, I'm keen to find out why this problem occurs. Also, I've removed, reset and re-added the camera and this doesn't help. 

[StephenB]

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@barneyme2s wrote:

If it is on my end, I have no idea what to do.

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I would try power-cycling the hub next.

[barneyme2s]

Tried that, no help.

[StephenB]

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@barneyme2s wrote:

Tried that, no help.

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Have you also tried removing/reinserting the camera battery?  That reboots the camera.  

[barneyme2s]

No I have not, but I have several cameras and it makes no sense to me to do that to every camera. I may try one later as a test.

[StephenB]

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@barneyme2s wrote:

No I have not, but I have several cameras and it makes no sense to me to do that to every camera. 

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So this happens to all your cameras at the same time?

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@barneyme2s wrote:

I may try one later as a test.

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That makes sense.  No need to try them all.

[barneyme2s]

I'm also talking to someone else and it seems to be a problem with Arlo's TURN servers.

Here is the message received:

Arlo’s TURN servers are not reachable from your device right now.