Arlo|Smart Home Security|Wireless HD Security Cameras
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Unable to claim Base Station (VMB3000) after doing a factory reset

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  • ‎2019-03-16 01:29 PM
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eem86
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‎2019-03-16 01:29 PM

I bought a used arlo a did the factory reset but now when i go to name the device i just get am error that says the site can not claim the device. What do i do about this? How do i "claim" the device even after having done the factory reset?

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jguerdat
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‎2019-03-16 05:14 PM

Contact support:

 

https://www.arlo.com/en-us/support/contact.aspx

 

This has been an issue recently - hopefully they have a solution. It may also be that the old owner didn't remove all devices from his account in Settings, My Devices.

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