Unable to add a device

[corvette427]

I would like to add an extra Arlo Q and wireless battery operated camera. I follow the instructions exactly and I keep getting the message "unable to find Arlo Q" and to "factory reset my Arlo Q". How do you factory reset? I also have no luck adding the wirless battery camera...it goes through the entire process, but doesn't come up as one of the devices. I currently have only (1) Arlo Q camera operating.

[brh]

@corvette427

Do you have any non-alphanumeric characters in your network SSID or password. If so see this link:

https://kb.arlo.com/1052574/Can-special-characters-in-a-network-name-cause-problems-for-Arlo-Q

It apperars a firmware upgrade solved this issue, but the new Arlo Q may not have that new firmware.

Brian

[TomMac]

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wrote:

I "factory reset my Arlo Q". How do you factory reset?

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To reset the Q cams. hold in the RESET button for about ten secs until the led flashes amber..then sync as if new

[corvette427]

I reset the Arlo Q as he suggested and then synced it as if it were new. Still got the dreaded "buzzer" and no connection. I can eventually get the same message which says "unable to find Arlo Q" and to "factory reset your Arlo Q". I have double checked my wireless connections and passwords and everything seems to be good. My one Arlo Q camera works just fine, I just can't add an extra one for some reason.

[jguerdat]

Do you have any non-alphanumeric characters in the SSID or passphrase? I know you said you checked them but if the new camera has old firmware, that could be the problem until the camera is connected and updated.