Changed my email adress can't access my account any more

[Vidarh]

I recently changed the email address on my Arlo account. After investigating the issue, I found that I had received a verification email related to the email address change, but unfortunately I did not complete the verification in time.

The verification code/link is now invalid, and I am unable to log in to my account. I receive the message "Wrong email or password" when trying to sign in.

How can I get the verification email resent so I can complete the email change and regain access to my account?

Please note that I am posting from a newly created Community account because I am currently unable to access my original Arlo account.

Any help would be greatly appreciated.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Vidarh]

Thanks for getting back to me.

I don't have the email icon in the top-right corner, and there is no option under Preferences to enable it.

Please note that this user account does not have a subscription attached to it.

[BrookeN · Accepted solution]

I received your message thank you for providing that information. I have reached out to support, they will be reaching out as soon as possible. 

[Vidarh]

Hi, I haven’t heard back from support yet. Do you have any idea when someone will be able to assist me or give me a call?

[BrookeN]

I do not have an exact day or time. They will reach out to you as soon as possible. I have already escalated this to support, you will need to wait tell they reach out to assist. 

[Vidarh]

It has now been days since I was informed that Support would contact me, but I have not received any response. As I am unable to access my account and therefore cannot manage my subscription, I have now requested that my Arlo Secure subscription be cancelled.

[BrookeN]

Support has stated they have reached out to you three times and have not been able to reach you. Is there a good time they can reach out?