Unable To Logon - Logon emails not arriving

[DerekNZ]

we have had problems with our domain registration in November, but we are back online 1st December and I am unable to logon to my account (paid subscription) email address is not recognised, reset password emails do not arrive. Chat AI cannot force a password reset request, no ability to email Arlo, call the support line, stay online for a VERY long time, then leave number to call back…no call back…NO ARLO SUPPORT. All I need if a force reset of my email / logon and access to my account. If I cant get any traction with this, I will cancel my payment through the bank and reset everything, BUT I will no longer pay any subscription to Arlo as there is no real support, the chat bot is useless, there is a call number to a black hole and I am lift in the dark. terrible support / service 

[StephenB · Accepted solution]

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@DerekNZ wrote:

we have had problems with our domain registration in November, but we are back online 1st December and I am unable to logon to my account (paid subscription) email address is not recognised, reset password emails do not arrive.

Consider adding SMS as a backup 2FA method when you get back on-line.

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@DerekNZ wrote:

 I am unable to logon to my account (paid subscription) email address is not recognised, reset password emails do not arrive.

I am tagging the mods - @BrookeN , @JamesC , @ShayneS - so one of them can connect you to Arlo support.

[ShayneS]

@DerekNZ 

Can you PM me with the best contact method, and I'll have the team reach out as soon as possible? 

[DerekNZ]

Removed for privacy

[ShayneS]

@DerekNZ 

Thank you. I provided that to the support team and someone will be reaching out as soon as possible. 

[DerekNZ]

to get anyones attention at Arlo use the chat bot and ask how to terminate subscription, that got a real person online to message, they managed to sort the issue and avoid plan cancellation