Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Initiate

USB Storage on Arlo Wireless Base Station

I'm having a problem getting my Netgear Arlo VMB3000 base station recognizing a 2.0 USB thumbdrive that I have inserted in the back.  I have formatted the every USB stick I've tried with the FAT32 file system.  I have tried 128MB, 4GB, 8GB, 16GB, and 128GB usb thumb drives. The USB light on the front of the base station illuminates solid green, however when I log into Arlo either through my PC or iPhone and go to Settings>MyDevices>Arlo Basestation, nothing about local storage appears!  The system is running 1.8.1_9169 version firmware and says there are no updates available.  I just purchased this system this month, November 2016.  I have followed the instructions to set up local storage but nothing ever shows up in any of the settings menu that says "Local Storage." Am I missing something here?

 

I have 7 cameras connected: 4 Arlo Wireless, 1 Arlo Pro Wireless, and 2 Arlo Q wireless cameras.

 

Thanks folks,

 

LGjohnny

Model: VMB3000 | Arlo Base Station
Message 1 of 21

Accepted Solutions
Master

Re: USB Storage on Arlo Wireless Base Station

USB local storage only works with the Arlo Pro base station
Message 2 of 21

All Replies
Master

Re: USB Storage on Arlo Wireless Base Station

USB local storage only works with the Arlo Pro base station
Message 2 of 21
Tutor

Re: USB Storage on Arlo Wireless Base Station

So I just paid $500 for a system that I can't use the USB storage and have to pay Netgear for they're storage? INSANE!

If that's the case, packing it up and returning it........................

Model: VMB3000 | Arlo Base Station
Message 3 of 21
Guru

Re: USB Storage on Arlo Wireless Base Station

You don't have to pay for storage - you get 7 days for free.  Download any videos to keep them forever.

Message 4 of 21
Tutor

Re: USB Storage on Arlo Wireless Base Station

I'm confused........do I have 7 days from the date I installed or do I have a total of 7 days of recordings that would be kept before it expires? Can you clarify. Thank you for your help!
Message 5 of 21
Community Manager

Re: USB Storage on Arlo Wireless Base Station

kevin1960,

 

The free Basic plan offers 7 rolling days of storage. So, this means videos recorded on day 1 will be automatically deleted on day 8. All content remains on the cloud for 7 days and then is automatically deleted. For more information on this, see here: What are the available Arlo subscription plans and how much cloud storage is available?

 

JamesC

Message 6 of 21
Tutor

Re: USB Storage on Arlo Wireless Base Station

Got it! Thanks so much for clearing this up James. And I guess I won't return it after all 😊.
Kevin
Message 7 of 21
Initiate

Re: USB Storage on Arlo Wireless Base Station

Thanks Steve
Message 8 of 21
Luminary

Re: USB Storage on Arlo Wireless Base Station

you should totally return it and exchange it for the Arlo Pro system

 

You get rechargeable batteries and wont have to keep buying batteries

You get local storage via USB

you still get the free 7 days cloud storage

 

Besides, the Arlo pro is a newer hardware

Message 9 of 21
Tutor

Re: USB Storage on Arlo Wireless Base Station

try to add usb port to base doesent see usb device. on local storage. loss internet often and need back. tired of BS answers why dosent it work.

Message 10 of 21
Community Manager

Re: USB Storage on Arlo Wireless Base Station

ez5iron,

 

Local storage is only supported when using an Arlo Pro base station, are you using an Arlo Pro base station?

 

JamesC

Message 11 of 21
Initiate

Re: USB Storage on Arlo Wireless Base Station

So what are the usb ports (2 of them) for on the base station?

Message 12 of 21
Guru

Re: USB Storage on Arlo Wireless Base Station

They were originally stated as for future use. That hasn't, and won't, happened. The Pro base is the only one with usable USB ports.
Message 13 of 21
Tutor

Re: USB Storage on Arlo Wireless Base Station

I agree, very confusing that they have the USB ports there that serve no purpose! Had I known this, would have got the Pro.
My solution is to download what I want and delete what I don't want. Other than the USB issue the cameras work great, I just need faster internet .....lol.
Message 14 of 21
Aspirant

Re: USB Storage on Arlo Wireless Base Station

So only the pro can use the usb, thats not what the description said on line ! Mis leading and your answer is to return it and spend more money? I call BS on that, they could activate them with firmware updates. 

Spoiler
 
Message 15 of 21
Master

Re: USB Storage on Arlo Wireless Base Station


Leadguitarist wrote:

So only the pro can use the usb, thats not what the description said on line ! Mis leading and your answer is to return it and spend more money? I call BS on that, they could activate them with firmware updates. 

Spoiler
 

 

Where online does it say that the original base can use the USB ports for storage?

Message 16 of 21
Aspirant

Re: USB Storage on Arlo Wireless Base Station

I am not going to argue about where i read it. You obviously have nothing better to do. And before you trash me online remember it is guys and engineers like me that you have the ihternet to waste your time with!

,

Message 17 of 21
Master

Re: USB Storage on Arlo Wireless Base Station

Who's arguing? I'm just a user asking a question

Message 18 of 21
Hero

Re: USB Storage on Arlo Wireless Base Station

I thoroughly researched both the Arlo and Arlo Pro before deciding which to buy, considering the large price difference, made even largerby Best Buy and others offering refurbished Arlos, but not Pro systems at a nice price.

I never at any point found anywhere that said the Arlo had USB ports for local storage, just the Arlo Pro.

I found much of the lack of local storage made up for by another Forum user providing a script which not only downloads all the recordings for a day from the cloud but also changes the file name to a normal date/time stamp (didn't like the cam name being first part of file name so modified it to the end).

Yes it would be nice if Netgear did make the upgrade to making the USB ports also functional on the Arlo or have a low cost upgrade to the Arlo Pro base station, but you can't fairly trash Netgear for not doing so.

And to trash another user who's just trying to help sucks.

Message 19 of 21
Aspirant

Re: USB Storage on Arlo Wireless Base Station

Lol windows does an update and the 7mb connection craps and cameras chunk and grind...... Local option please!!!

Model: VMB3000 | Arlo Base Station
Message 20 of 21
Master

Re: USB Storage on Arlo Wireless Base Station


1nco wrote:

Lol windows does an update and the 7mb connection craps and cameras chunk and grind...... Local option please!!!


Local storage is only available on the Arlo Pro base station

Message 21 of 21