Trying To Connect Error Message - No Devices Found

[Gregcampanella]

Hello. I am trying to setup my arlo system. I have followed the instructions several times and when in the app during the search for device process, it says no devices found. What am I doing wrong?

[jguerdat]

Unplug the base and plug back in. WHat are the LEDs on the base showing? Power and Internet should be green. The device you're using to do the setup is on your home network/WiFi, right?

[Gregcampanella]

Yes. I am using my home WiFi and my apple phone is on that WiFi. All my leds are green and cameras synced to the base station. So I have 3 green leds. When I go to the app on my apple phone I get to the descover device and then it says no device discoverable and that’s it. Tried several times even tried to unplug everything several times.

[jguerdat]

Is this a brand new system? Based on the LEDs, it appears that the system is already set up which means you can't discover the base. If you have nothing in Settings, My Devices, hold the base reset button until the LEDs flash amber. Let the base reboot until the power and Internet LEDs are green. Try claiming the base again.

[Gregcampanella]

This is a certified remanufactured system that I bought as “new”. I also tried the reset button on the back and I get the same response on my phone. I have nothing in settings or anywhere else. The only thing I can do is try to connect and it will not let me. I am at work now but I will try that again when I get home. I think the only thing left to do is call arlo?

[jguerdat]

I think so. It would appear that the previous owner didn't remove the system from his account so support will need to remove it for you.

[brh]

@Gregcampanella 

Out of curiosity, Where did you purchase this system and is there a return policy? If you can't return it then do as jguerdat says and contact customer support.

Brian

[Gregcampanella]

I bought it on amazon. Strangest thing when I got home. Pushed the reset button for about 10 seconds then I got all orange leds and they would not change. So I unplugged the base stations for about ten minutes then plugged it back in and everything was fine. All works in the house. We will see what happens when I mount them outdoors Saturday. Thanks guys for your help and insight.

[Dawnrae]

Thanks so much. I was having the same issue. Following the exact steps you mentioned reset my certified refurbished model.