Trouble Connecting to base station

[jolene]

I have tried and tried to connect to the base station, does anyone else have this problem???  

[JessicaP]

Hi jolene,

What troubleshooting steps have you tried so far? Have you tried referring to this article to see if that helps: Arlo can't discover my SmartHub or base station during installation; what do I do?

[Mara63]

I have been trying for 1 whole day trying to connect the base hub. I have followed every recommendation I have found factory reset, correct connection order, many times.  No go.  It still won't connect. 

I have had this device several years 2017 and din't have this issue with the original set up.  It has been put away for awhile. I know it needs firmware update, but can't connect it at all for that to occur. 

Help please. 

[jguerdat]

Are you using your original login? Have you removed it from Settings, My Devices? Have you held the reset button for >10 seconds until the LEDs flash amber? What are all 3 LEDs showing for power, internet and cameras?