Arlo|Smart Home Security|Wireless HD Security Cameras

The camera connection light is off and I have no access to the system

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Showguy
Virtuoso
Virtuoso

Well the hard restart seemed to be the death blow. Only 2 lights came back on.  The camera connection light is off and I have no access to the system.  I have a spare base I will try when  I get a chance.  Thanks Netgear, I hope my $1,200 donation went to good use.

4 REPLIES 4
TomMac
Guru Guru
Guru

I may be wrong, but to my knowlege, the only reboot that wipes out all data is the full factory reset.

 

 

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Morse is faster than texting!
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cyberjunkyfreak
Apprentice
Apprentice

I think you are right, however if there is a hardware problem with the base, then the hard power cyle would do it.  I was going to suggest that he try to resync the cameras now, however he also mentioned that he has lost communication with the base.  The only other thing I could think of trying is to remove power, hold in the tiny reset button in the back while re-applying power, and then hope for the best (or swap out the base station with the spare one).

 

DeannS
Arlo Employee Retired

Good morning Showguy,

 

We are continuing to investigate the issue with "Unable to establish a connection to the media server" error but may be able to quickly help you resolve the issue with recovering your Arlo system and getting your cameras connected to the original base station. It may be easier to walk through this process via the telephone to expedite getting this issue resolved. Please send me a personal message with phone number and I will contact you promptly.

 

This is a slightly different topic than what is being discussed in this thread, I will be moving this topic to a new thread so we can troubleshoot this specific issue.

 

Thanks,

 

Deann S

Arlo Team

ChristineT
Arlo Employee Retired

Good morning All,

 

Thank you for your post and replies regarding this new topic. To ensure other community members can benefit from this issue I have renamed this thread for ease of reference if other users are searching for steps to resolve a similar issue. Once we are able to resolve the issue the proposed solution will be posted to this thread.

 

Please let me know if have any questions or concerns!

 

Best Regards,

 

Christine

Arlo Team


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