Arlo|Smart Home Security|Wireless HD Security Cameras
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The app can not sync to base station. Says Taking to long to discover device.

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Aldwin
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1 ACCEPTED SOLUTION

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jguerdat
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Guru
Have you tried power cycling and/or resetting the base?

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5 REPLIES 5
jguerdat
Guru Guru
Guru
Have you tried power cycling and/or resetting the base?
Aldwin
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Aspirant

Yes. Thats all it needed was a reset Thank you.

jguerdat
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Guru
Just to be clear, power cycling does not reset. There's a reset button that will reset the base to factory conditions while power cycling will just clear out memory and start from a known configuration.
Jas7
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Aspirant

Tried solution provided - power cycling off/on and reset.  Still unable to sync.

jguerdat
Guru Guru
Guru

When you reset, did you also remove all devices in Settings, My Devices? If not, reset again and remove everything.  Use the Add Device button in the Devices tab to add the base and sync the cameras.  Be sure to only briefly press the base sync button - don't hold it.