System with old cameras not triggering on movement or recording (free 7days subscription)

[Scritz]

I have a base station vmb4500r2 as well as two older cameras hw h15, (VMC3030), as well as a camera essentials hw 9, vmc2030.

Since a month or so back, I no longer get any notifications or recordings (not online nor in my local storage) I.e. the entire system is completely unusable as a surveillance system. I've read that ARLO have decided that there is EOL on some products and removed the free 7days subscription. So perhaps this is the reason? I can accept that some features stop working, but making an entire system for this cost unusable is not acceptable. Can you please explain how I can use my system now?

I can accept local storage and video monitoring, but as it stands today the system only works as a connected live webcam with the app. That just isn't acceptable!

[StephenB]

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@Scritz wrote:

I've read that ARLO have decided that there is EOL on some products and removed the free 7days subscription.

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EOL info is here:

• https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo-End-of-Life-Policy_06_01_2023_Final.pdf
• https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life

The 7-day free storage is still available (Arlo wanted to remove it, but in the end changed their minds).

VMC3030 cameras are EOL, VMC2030 Essentials are not.

Essentials never had free cloud storage - Arlo stopped offering that on new models in 2018, and the Essentials were launched after that (2020).

There have been quite a few owners of legacy cameras who've reported loss of cloud storage and notifications.  Removing everything from the account, resetting the base with a paper clip, and adding the devices back seems to fix it.

But I haven't seen that reported on the Essential cameras.  Is it possible you actually have Pro or Pro 2s?  

[Scritz · Accepted solution]

Thank you for the detailed reply and happy to hear that Arlo went back on their original idea about removing 7days free subscription, although it seems they have done something to mess it up anyway. I will try the reset and see if the VMC3030 and VMC2030 cameras starts working again then.

I´m sure that my Essentials camera is a VMC2030 (checked in the app), but you are right that the Essential camera have never had 7-days free subscription, so for me it only recorded videos to my local storage, but it did react on movement and I got a push about movement to the app. This does not work anymore either, but I hope that the reset and pair to base station might solve it for all cameras. 

I will try this solution and feedback the results!

Thanks!

[Scritz]

Thank you! I can happily confirm that the system now is back to normal. I only had to reset the arlo hub and pair the cameras again. I don't know why this happened suddenly, but something has to have been done on cloud side to mess this up since it has been s able for many years before this.

Anyway, thanks for the support @StephenB!