System going offline

[CherieB]

Our cameras and base go offline at least once a month. Does/did anyone have this problem and how do you fix it?

[jguerdat]

If the base LEDs are green it's not offline. You can force close the app and re-open it to see if that helps. If the LEDs aren't green, a reboot would be a first step.

[CherieB]

This did not help. We have changed the batteries and the cameras work for so many days then go offline again. It is not the same cameras each time.

[jguerdat]

What happens if you force close the app and reopen it or use a different device? Have you tried a browser to verify the offline? WHat's the house construction and how far away are the cameras? Any chance there's something that uses the 2.4GHz band nearby the base, such as a wireless phone (doesn't have to be WiFi)? Moving the base away from the router amy help.