Switching to CVR plan failed

[kennethfan]

Hi, I am stuck in a difficult situation. I purchased an Arlo Secure Annual Plan through Google Play 6 months ago. Now I need to switch to CVR (Continuous Video Recording) for my security needs, but the system won't let me subscribe to CVR on the web because the existing annual plan is active. Arlo customer service could not help on this situation and Google refused my refund request for the remaining months because it has been over 48 hours. I cannot use CVR for the next half year because of this system limitation. How to transit this unexpired annual plan value into a web CVR subscription? Thank you.

[ShayneS]

Thanks for the feedback. I sent this to the support team to see if there's options for you. Someone should be reaching out to you as soon as possible.

[kennethfan]

@ShayneS Thank you for arranging. However, I still haven't received any email from the support team. I urgently need the CVR for my arriving baby. Please help due to urgency. Much appreciated.

[ShayneS]

Thank you for letting me know. I inquired with the team, and I'll provide an update as soon as possible.

[ShayneS]

@kennethfan 

I spoke with the support team, and they said they'll try sending you another email from a different platform. Please let me know if you don't receive anything over the next 24 to 48 hours.