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Suddenly can't sign on to Arlo apps

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Showguy
Virtuoso
Virtuoso

I have been on my system on and off all day today. At approx. 5:00pm est. I can not sign on to my system on either my iPhone or iPad. Anybody else having issues? Did we finally kill the Arlo servers? All I get is the spinning wheel of death. And yes I rebooted all devices and even uninstalled and reinstalled the Arlo app. 

7 REPLIES 7
devotchko
Luminary
Luminary

I can't log in either. Does Arlo have a place where we can check their servers' status? If they don't they should.

Orangeblood26
Tutor
Tutor
I am having the same issue, I've had my system for about a month now and haven't had this problem. I have restarted everything, my IP, the base station, my computers, phones.
KLG
Tutor
Tutor
Since 5:00 p.m. eastern I can not log into Arlo. First time I have had this problem. My first thought was NETGEAR is punishing me for complaining about smearing videos! As a psychologist I must admit that is a "paranoid" thought!
JamesC
Community Manager
Community Manager

We are aware of an issue regarding the web server that is affecting some users. We are currently working on a resolution. I will keep you posted! 

 

JamesC

JamesC
Community Manager
Community Manager

Arlo services are back online.  We experienced an issue with our hosting provider and apologize for the inconvenience.  Thanks to everyone for your patience.

 

JamesC

Bobcat77
Aspirant
Aspirant
I can log in in my my house but not where I work. Very annoying. What is the solution?
jguerdat
Guru Guru
Guru
Talk to your IT folks. Blocking access to sites is a normal procedure in a work scenario. Or use cell service with your phone.