Subscription

[Hyphyp28]

Hello,
I can log in to my Arlo account in the app, but I cannot reset my password on the website. Every time I submit a new password, I get the error: "Something went wrong, Please contact support team."
I also cannot continue to the subscription payment page. I have tried multiple password reset emails, different browsers, and different devices, but the problem remains.
Can you please check my account and fix this issue?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Hyphyp28]

Call me now plz + denmark

[Hyphyp28]

Hello anybody there

[Hyphyp28]

any help

[StephenB]

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@Hyphyp28 wrote:

Hello anybody there

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Well, you didn't follow @BrookeN's instructions (which was to use DM).

This is a user-to-user forum.  The Arlo mods (like @BrookeN) can help put you in touch with Arlo support, but that process isn't instant.  

[BrookeN]

@Hyphyp28 Please be careful putting public information into a public forum. I do apologize for the delay in my response, however I was out of office yesterday. I have sent this information to support, they will be contacting you soon.