Stuck on "Getting Status" for 2 days

[Lin1893]

it has been stuck on getting status for 2 days

[jguerdat]

Have you rebooted the base? What have you tried?

[Lin1893]

yes. unpluged.  signed in again. still nothing!

[JessicaP]

Hey @Lin1893,

Have you tried checking the stream through the Arlo app on your phone device and/or the web client on your computer? Are you experiencing this problem on both?

[Lin1893]

My phone looks ok.  checking the stream- not sure what you mean.

[JessicaP]

Have you checked to see if the "Getting Status" message is showing on your Arlo app on your phone and/or the web client on your computer?

[Lin1893]

I only have iton my phone.  thanks for asking

[JessicaP]

Try to reinstall the app on your phone and test to see if it happens on WiFi and/or cellular data.

[Lin1893 · Accepted solution]

it just started working this morning!  all is good!