Stuck in a support loop nightmare

[Buzzeer]

Turning to the form as can't get an support via chat. 

Here is my problem. 

Lived in the US and bought 4 Arlo Pros and basestation. In 2020 moved back to Ireland. As all are aware these products end of life is July 1st.

So got the offer email to upgrade at 50% discount up to 5 devices, great let's do it. Bang the code does not work in the UK site.

Chat with UK support

"If you were previously in US, then your Arlo account is designated as such and will not appear in the European data base"

Can it be moved to EU? "Unfortunately no. You would need to create a new Arlo account while being in Ireland to have the Account designated for this country."

Is there any team in the US you can transfer my support case to?" I am unable to. You can reach Arlo US support via the app while logged to your Arlo account."

So off I go for US support. Start an chat from the Arlo App, first issue you are in the EU for GDPR compliance can't support you. OK VPN time and via web browser... Bingo chat works... but wait I have no subscription so no chat support. Aaaaahhhh, head explodes.

All in all want to upgrade my end of life equipment and get a discount in doing so as a loyal customer. I can only hope someone emails me from Arlo to try and help me... but otherwise time to reevaluate a company that does this... 

Three cheers for Sonos who took a world wide upgrade policy discount on end of life.

Thanks for reading, a rather annoyed customer.

P. S. If anyone has switched to a different provider, suggestions welcome. 

[ShayneS]

Hi @Buzzeer 

Thanks for your honest feedback. I'm trying to work on this for you to see where I can help. I have escalated this and the case number is: 43508922