Smarthub VMB4540 Remote Access to Local Storage

[Goe]

I have an Arlo Smarthub VMB4540 with local recording enabled which is working. I can access the local recordings on my iPhone (and from an iPad) when I am on the same Wi-Fi network). I have tried, several times to access my local recordings remotely through my mobile telephone carrier using a VPN to my router and also several times using port forwarding. When I try to download the local recordings, I receive the message that the recordings are not available. I contacted support whose answer was to contact my ISPN. The VPN when enabled works fine. I have been unable to get a port forwarding connection after following the Arlo instructions and router instructions precisely. Arlo support was of no help. Can anyone offer any help? Thank you.

[StephenB]

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@Goe wrote:

 I have tried, several times to access my local recordings remotely through my mobile telephone carrier using a VPN to my router and also several times using port forwarding. 

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Are you saying that your router is connected via a mobile broadband network?  Unfortunately, this won't work.  Mobile networks (including mobile broadband) don't allow inbound (remote) connections to your hotspot/router.  You can confirm this by checking the status of the forwarded ports with this tool:

• https://canyouseeme.org/

If not, then please let us know the internet service provider you are using at home.  Also the router manufacturer/model.  A link to the router user manual would also be helpful.