Slow Arlo Resoneses

[Jonh113]

when I use my arlo app to control my cameras it seems to take a long time before I get any response. My internet connection is very good with speeds in excess of 30Mb.

Changing the mode on the cameras does work but it's the speed that is the issue.

It ha been working well and this issue only started today.

I have tried restarting the net gear arlo router but it's made no difference

[Dodolah]

Same here! I think it's a server problem. Don't you think? It's odd. It started tonight actually.

[Jonh113]

Mine just hangs there when I open up the app and all Inget is the awaiting status message. Is this the same for you ? 

Not surmeifmit makes ales a difference but I am in the UK

[Dodolah]

Yep. Judging from the new threads about their arlo getting stuck, seems like you and i are not the only one with this issue. I think it's the main system that is down. Not our cameras.

[JamesC]

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC

[Glenrayf]

This problem started about mid Dec and is now persistent. I see the spinning circle almost constantly now, despite a very fast cable Internet connection.

[jkmail]

These are expensive wall hangers now / takes 30 to 40 minutes for a Video to even show up . That's not security at all .

[Questors]

JamesC wrote:

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC

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It is NOT fixed! I get an email indicating motion and several hours later or the next day an image shows up in the library.

[Kevlar119]

Same issue here - has been getting longer and longer for live video. Have had system for about two months.

[JamesC]

As you may have noticed, we are experiencing issues with our cloud servers which may be slowing down reception of alerts and video recordings. Our engineers are working on the situation with urgency and things should be back to normal shortly. In the meantime, we apologize for any downtime you’re experiencing and want to let you know that we are working non-stop to address the issue.

Update:

A fix for this issue has been released and has significantly improved Arlo performance. However, a side effect you may currently experience is the alert counter on the camera screen disabled and set to 0. Resolving this counter issue and further optimizing Arlo performance is our number one priority at this time and Arlo engineers are working non-stop to resolve this. 

Please refer any additional comments on this issue to the following thread: https://community.netgear.com/t5/Motion-Detection/Email-Alerts-Video-Recordings-Not-Getting-or-Getti...

Thank you,

JamesC