Arlo|Smart Home Security|Wireless HD Security Cameras

Downloading video stays queued

Reply
Discussion stats
  • 6 Replies
  • 3748 Views
  • 0 Likes
  • 3 In Conversation
Jackeen247
Aspirant
Aspirant
Hi all,

I am on Android 6 phone , and basic 7 day Arlo account .

When I try to download a video clip from the library to my device it stays queued in the download folder .

Any advice ?
I can download from other apps no problem .

Thanks
6 REPLIES 6
Schorschi
Prodigy
Prodigy

Jackeen247 wrote:

I am on Android 6 phone , and basic 7 day Arlo account .

When I try to download a video clip from the library to my device it stays queued in the download folder .

Any advice ?
I can download from other apps no problem .

Not sure what that means. Are you saying the files don't get downloaded at all?

 

I'm on Android 6 too. I downloaded a video clip from the library and tapping on the notification message didn't do anything. With ES File Explorer I could find the clip in the Movies Category. It was saved in the folder

 

  • /storage/emulated/0/Download.

 

I believe ES Media Player is integrated into ES File Explorer. Tapping on the video file in ES File Explorer, I was able to select ES Media Player for playback and could see the video.

 

Jackeen247
Aspirant
Aspirant

 

Hi thanks for reply  

 

Attached image of my Android  "download app" which shows a few vids/ pics from arlo  as queued .  i use file commander and nothing shows in the download folder .

 

Tried it on another phone also and exactly the same result .. Shows up as queued .  

 

Jackeen247
Aspirant
Aspirant

IMG-20160213-WA0000.jpg

JamesC
Community Manager
Community Manager

Jackeen247,

 

Do you see the same behavior when you are connected to a WiFi network?

 

JamesC

Jackeen247
Aspirant
Aspirant
Hi ,

Tried it on a number of wifi networks with no success ..

However, yesterday after being away for 2 weeks returned home and it worked on my local wifi that the netgear basestation is attached to .

So , only seems to download while attached to basestation local wifi ...

Any one else got it working remotely ???
JamesC
Community Manager
Community Manager

Jackeen247,

 

I have been able to download from any network i've been connected to including mobile. Now that you're back home and it is working on your local network, have you also been able to download from your mobile network?

 

JamesC