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Shows 10 second screenshot instead of video after given admin rights

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  • ‎2018-10-04 09:42 AM
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SarahS09
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Follower
‎2018-10-04 09:42 AM

I was given admin rights to the outdoor cameras, however when I go to my library the videos only show a ten second screen shot instead of the 10 second video. The live function works properly.

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jguerdat
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‎2018-10-04 10:51 AM

You're the second person that I know of to report this. What happens if the primary account is used on your device to view the videos?

 

Open a case with support here regardless.

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  • ‎2018-10-04 09:42 AM
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