Setting up new account - We're sorry. Arlo is currently unavailable. Please try again later"

[danielscheetham]

Hello, 

Purchased the Arlo Wireless camera kit this afternoon New In Box. Going through set up and when trying to set up a new account, it will walk me through the process, find my router, etc, but once I hit the screen after agreeing to the T&Cs, i immediatly get the "We're sorry, Arlo is currently unavaiable. Please try again later" 

this message is received on both my phone (google pixel, android Arlo app) as well as my windows laptop in both Chrome and Firefox browsers. Heading out of town tomorrow and would realllllly love if these could be working and have piece of mind. 

Thanks for any help!

Dan

[danielscheetham]

Also - internet has excellent connectivity. Mobile has been power cycled, Netgear Arlo router has been cycled. 

[danielscheetham]

Spoke with support - tried a few things, used reset button for 60 seconds, power cycled the router and still couldnt get it to connect. That said, Liz in support was wonderful and although we didnt get it handled tonight, she did escalate and hopefully i'll hear more from advanced support tomorrow. 

[JamesC]

danielscheetham,

Please let us know the results of your case.

JamesC

[jkujawa]

UGH!

Bought these cameras for my boat, couldn't get it set up on that network.  Assumed it was that network and the ship/shore connection so tried it at home.  Same error. 😞

Like others I've tried the factory reboot, checked for iOS updates, rebooted all devices and tried multiple times, etc.  I guess I'll keep searching here for someone who's figured out how to make this work...

[JamesC]

jkujawa,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC