Says my cameras are off-line no Internet connection

[Leemo]

My cameras, all four of them, have just decided to go off-line. when I try to reconnect them. It says it appears you are not connected to the Internet, but my Internet Internet is working.. 

i've tried rebooting my router my hub pressing reset deactivating my cameras, and tried to add them on all over again. Nothing is working. I am beside myself.

Has anybody had this problem and works to fix it? SO FRUSTRATING. 

[StephenB]

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@trandanengineer wrote:

Arlo recently implemented AI, it recognizes objects and knows what to ignore.  Does the Arlo recognize my car and/or it’s license plate and disables my camera?  

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No.  You can set it up to recognize your car, but you'd know when that does that (and it does not disable your camera).

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@trandanengineer wrote:

Just connected both of my front door Pro4 and driveway Pro4 to my home WiFi.  They both connected to my WiFi in my living room.  Video quality became worse.  After mount them back, the front door Pro4 is working fine, but the driveway Pro4 is Offline.

Is the base in that same location?  It's possible that the home wifi signal isn't as good at the two camera locations.

Does the driveway camera come back on line when you move it closer to the router?  You might need to remove/reinsert the battery.

[trandanengineer]

I have EERO mesh WiFi network of 7 nodes.  2 of the 3 Arlo bases are connected to 2 of the WiFi nodes by cat5 cable next to them.  All bases are at least 25 ft away from the driveway Arlo.  The Arlo becomes online again once I move it away from it’s mounting spot and bring it into home.  The issue is that, I have 13 Arlo cameras, none of the other 11 Arlo cameras have offline issue accept my Arlo pro and pro4 at my driveway.

My phone has about 3 bars of WiFi signal when I am in my car at my driveway.

[StephenB]

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@trandanengineer wrote:

I have EERO mesh WiFi network of 7 nodes.  2 of the 3 Arlo bases are connected to 2 of the WiFi nodes by cat5 cable next to them.  All bases are at least 25 ft away from the driveway Arlo.  The Arlo becomes online again once I move it away from it’s mounting spot and bring it into home.

My phone has about 3 bars of WiFi signal when I am in my car at my driveway.

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Did you re-pair the camera with a base?  Or is it still connected directly to the mesh?

If you did re-pair it with a base, did you select the base that is closest to the camera location?

[trandanengineer]

Still with WiFi mesh.

[StephenB]

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@trandanengineer wrote:

Still with WiFi mesh.

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Ok.

Can you measure your internet upload speed at the camera location?  You can use the free Ookla (speedtest) app on the phone.  Turn off mobile data during the test.

[trandanengineer]

 

 

[trandanengineer]

It was offline for 16 hours since I connected it to my WiFi, and online for this whole afternoon but having a very hard time connecting to it from my Arlo app.

[StephenB]

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@trandanengineer wrote:

 

 

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Ok.  There would be problems if 3 cameras at/near this location try to stream at the same time (since they would be sharing the upload bandwidth).  But the camera(s) should stay on line as long as that isn't happening.

Normally I wouldn't expect the mesh to perform worse than the smarthub.  Is there a way to put a mesh element closer to the garage?

[trandanengineer]

 

 I did, 80Mb/15Mb, still offline.

[trandanengineer]

So strong WiFi connection didn’t make any sense to me.  I had been scratching my head for these 6 months to how come that my Arlo switched to offline whenever it saw my car.  I has been wondering whether your Arlo AI detects my car and has been disabling my Arlo to reduce traffic.  I also recently checked the bottom of my car with a mirror to see if any electronic jammer and couldn’t find anything.  Today my wife used my car, I noticed that with a strong WiFi signal my Arlo was offline for the whole morning which didn’t make any sense and became online when my wife left with my car from my driveway.  I kept successfully connected with my Arlo as my trials after she left.  I was waiting for my wife to come back and to reconnect with my Arlo again and couldn’t connect after her car came back to my driveway.  Then I was wondering what was in my car interferes with my Arlo, I found out and removed my car tracker and my Arlo is working normally fine now.  If for other reasons that it will turn offline again I will keep everyone updated.  The car tracker should have broken, it uses 2.4GHz Bluetooth to connect with my iPhone.  Perhaps Apple latest update security disallows it’s connection so it tries hard to interfere with my Arlo.

 

 

I better switch it with Apple tagger so Apple security won’t interfere with my tracker.

[trandanengineer]

I will wait for the next several days to confirm, but I have a feeling that my offline issue has been resolved.  I just switched both of my Arlo pro4 from my WiFi connection back to my Arlo base station, because the Video quality is much better with Arlo base station.  I think it is better video quality with the same Arlo hardware compatibility.  The same compatibility issue between my iPhone and 3rd market car tracker, has to use Apple Tagger with Apple phone.  Learn my lesson with hardware compatibility…:-).  Hopefully my experience will help all Arlo users with their similar offline issues.

[StephenB]

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@trandanengineer wrote:

Then I was wondering what was in my car interferes with my Arlo, I found out and removed my car tracker and my Arlo is working normally fine now. 

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I'm glad you tracked it down.

[trandanengineer]

Stephen, thank you for your responses and the community postings.  After 8 hours over night, my Arlos are still working perfectly and connecting very quick.  It has been so long headache for me that I would like to get down to the bottom to the root cause.  I am an engineer, I never give up on technological issues.  It took too long with Arlo support with single representative who might not know everything and the solutions misled to nowhere.  It became much more efficient to get helps from up here with the community with many eyes and brains working together.  With questions and answers, whether they made sense or not but really help leading to the root cause.  Arlo products have been working so good from the last 10 years and I own a lot of them from Costco.  With so many recent complaints as I personal experience, I also wish to help out Arlo and the community.  RF wireless interference is a very serious matter, not about Arlo setups and configurations.  Please keep up with the good works with Arlo products.  Please pay attention to the recent RF interference with Bluetooth products, 2.40GHz-2.48GHz.

[Rabbit25]

How can I connect my Arlo Pro Base Station to the internet?

[StephenB]

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@Rabbit25 wrote:

How can I connect my Arlo Pro Base Station to the internet?

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You connect it to one of your router's LAN ports using ethernet.

[trandanengineer]

My Arlo Offline issues resolved.  My Arlo cameras are back to normal operation similar to prior to firmware update 6 months ago.  Really enjoy seeing cat and raccoon captures crossing my driveway at night time and birds at day time again after 6 months….

To connect your Arlo base station, connect it with a yellow or blue CAT 5 or 6 Ethernet cable that comes with the base station to your main WiFi router (Verizon, Cox, etc.).  If your WiFi network is expended from the main router as mine with a wireless mesh inter-connected nodes (EERO), you can either directly connect to your main router or to one of the extended mesh nodes with the provided yellow or blue Ethernet Cat 5 or 6 cable.

[trandanengineer]

After a week, my Arlo still function as normal.  The car key tracker was defective and had been interfering with my Arlo cameras for half a year.  By replacing the car key tracker with a new one, all Arlo cameras are operating back to normal now.