Arlo|Smart Home Security|Wireless HD Security Cameras

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joe1959
Aspirant
Aspirant

I have tried multiple times to have an item retuned with no luck. The support team just say different thing. Or the same thing, clearly note reading the note attached to the case file. Why. It’s been going on for two weeks and I still have no answer as to why my order number is not showing up in the ARLO system when the receipt clearly shows it. I have sent the receipt at least 3 times to Pao,Ice Mark and none of them can deal with it other than ask the same question. Please note the case number is the same?

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BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

 

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BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

 

joe1959
Aspirant
Aspirant

Wow all this to return an item is it really that hard to do. Send me the address where to send it and a contact name I deal directly with them. This is has become a joke and show how poor ARLO customer service is. I thought it was just story but no it’s all true. If an agent does bother to call ensure it’s no a no ID call and to leave a message if that’s not to hard. This phone is a business phone, so I am on it all the time.

thanks