Repeated Camera Failures

[Sg44]

I have had Arlo for about 6 years now. I have had 4 different types of cameras and 2 different bases in that time. Throughout the last 4 years in particular I have experienced repeated camera failures. Every time it is something completely beyond my control that I could not have impacted. (2 battery failures, 1 irreversible hardware glitch, 1 hardware failure). These were all relatively new cameras at the time of failure (i.e. they were within 2 years of release when I bought them. I did not buy an EOL camera and expect to get 5 years out of it) but just outside of warranty. 
Each time the only solution offered is to purchase a new camera since it’s out of warranty. The first time that happened, I get it. The second time it happened, I’m annoyed. I’m beyond frustrated at this point. I also pay for a subscription. 
I now have all different cameras that I can only use in specific spots because they aren’t all compatible with the setups I already have. I cannot justify continuing to spend $100s every 6 months or so. Is there any customer service or someone I can discuss this with. It’s starting to feel like the software is designed to fail just out of warranty and that is a major ethics issue. 

[BrookeN]

I can help you as well as members of the community. They are a wealth of information. If you could provide more details on what is going on with each camera, I would be more than happy to help. 

[Edinburgh_lad1]

I had some replaced under warranty by Amazon, but it turned out not to be a hardware issue but a problem with firmware.

I only had one Ultra camera fail on me and it was to do with the sensor - if sensitivity was too high, the camera would just get triggered, even if there was no trigger; it'd repeatedly record 10s long videos. I also had the surface of a solar panel for Ultra cracked (under heat?), but with some high grade tape over it, it continues to work.

Other than that, the hardware has been pretty reliable because it's well built (I have lots of Pro 2, Arlo HD, Ultra, chimes, solar panels, hubs, doorbells etc). But the software aspect, not fully functional software with glitches here and there, is a big let-down.

[Sg44]

I feel like I appropriately communicated enough information to address the situation to the extent that anyone here will be able to. 
I am not asking for anyone here to tell me what is wrong with the cameras. I know what is wrong. I am asking for some sort of professional accountability because it is beginning to look suspicious. 

[Edinburgh_lad1]

This is primarily a user forum, where users exchange ideas/help. The Arlo staff come on here, too, and can do their magic, but essentially the purpose of a forum is to engage with other users about their Arlo experience. That's my understanding of a user forum anyway. 

[Sg44]

That was my understanding as well. I am only seeking some means of communication with the company or really any agency that might be able to investigate this issue further. Having four cameras in 2.5 years fail just outside of warranty is one hell of a coincidence. I am not seeking anymore “support” from Arlo. I would in fact like to deal with their support less because it’s generally a very frustrating experience.