Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Removed Base Station (VMB3000) after moving but experiencing internet difficulties. Cannot connect.

Reply
Discussion stats
  • 1 Reply
  • ‎2020-01-02 03:32 PM
  • 488 Views
  • 0 Likes
  • 2 In Conversation
katwa
Follower
Follower
‎2020-01-02 03:32 PM

Have moved house, experienced internet difficulties. Now have internet restored but i removed the base station and now can't reinstall on my app. Netgear modem shows a green power light, a green internet light and an orange camera light.  Tells me to reinstall the hub but not having any success reinstalling.

How do i fix this?

Labels:
0 Likes
Reply
Message 1 of 2
488
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2020-01-03 06:10 AM

So you have no devices showing in Settings, My Devices? You're on the same home network as your base? Are you using a VPN (turn it off)?

0 Likes
Reply
Message 2 of 2
461
Related Labels
Discussion stats
  • 1 Reply
  • ‎2020-01-02 03:32 PM
  • 489 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.