Remote access to local storage on Arlo Smart Hub VMB 5000

[Technothought]

Until recently, I was able to remotely view videos stored on my VMB5000 smart hub using port forwarding on my tp-link VX220-G2V modem. However, that function has stopped working.

Remote "Live View" still works and I can still remotely change the armed status, but cannot view recorded videos.

Videos are being recorded on the VMB5000 SD card and can be viewed when on the LAN.

I use the Arlo Secure App on my Android phone which until early April was working as expected.

VMB5000 settings are unchanged but when I tap "Port Forward   Enabled > " Status shows "Not Available" .

The VX220-G2V NAT port forwarding/virtual server settings (IP address and ports) have not changed.

Therefore, I am at a loss as to why the I can't remotely view the recorded videos anymore.

Yes, I has now reset the VMB5000, entered the new port details into the VX220-G2V modem and turned both the modem and smart hub OFF for 30 seconds to cause a reboot. But I still cannot remotely view the videos.

Any assistance would be appreciated.

[StephenB · Accepted solution]

Check that the ports are actually open using https://canyouseeme.org/ on a PC.

[Technothought]

Thanks Stephen, 

I have now used the port checking tool and the port is CLOSED. I will now check with the ISP to determine why it is closed or blocked, and check my fire wall again to see if it is blocking the port.

[Technothought]

The port forwarding is now working after discussing the issue with my ISP.  I am not sure what the actual problem was due to my difficulty in understanding the assistants accent. The good news is that I once again have remote access to videos stored on my Arlo VMB 5000 smart hub.