Remember Me fails to retain password for website

[Jimbow]

For approx. three weeks I've had to enter the password each time I go to the arlo.netgear website.  Remembers e-mail address but not the password.  I've used this system with four cameras for quite some time with no issues before.  The app is not an option for me.  Browsers tried are IE 11, Edge, latest version of Firefox and Chromium.  I'm sure I'm missing something simple.  Any help much appreciated.

[TomMac]

I seen no issue n FF or Chrome using wind 10 ...as long as the Remember Me box is checked.

If FF, you can check Options/Security and see if a password is saved for the web location too

[Jimbow]

Thanks for the tip about FF but still no joy in Mudville.  I changed my password this morning but still get the message that my e-mail address or password is wrong.  I've done numerous searches recently but apparently others aren't experiencing this.  Thanks again.

[jguerdat]

Are you using a saved username and password from the browser or relying on website to remember (I assume it's using a cookie for that)?

[Jimbow]

I have "Remember me" checked at login.  Browser set to retain passwords and accept cookies.  Yesterday, I changed my Arlo password which didn't do the trick.  Later, I did a password reset per Arlo instructions and that didn't help.  Actually, I've had this Arlo system for probably 18 months or so and I'm not doing anything differently (that I know about).  Entering the password each time is not a major deal but it is a bit frustrating.  All ideas appreciated.

[jguerdat]

Unfortunately, I suspect you need to open a case with support to fix this.

[JamesC]

Jimbow,

If you are able to log in after typing the password correctly, this isn't an Arlo issue. It sounds like your browser is auto completing the password field (with the incorrect password).

JamesC

[Jimbow]

Thank you, JamesC, and to the others who responded.  I'll open a case with support.

[grayfield]

Exactly the same problem, same time frame.  ONna Mac using Chrome

[JamesC]

grayfield,

If using Chrome, there is a small key icon in the top right hand corner of the browser. You can manage saved passwords after clicking on that icon. Make sure the correct password is set for your Arlo account.

JamesC

[ArthurOtt]

I'm having the same issue, which just started 6 to 8 weeks ago. It always remembered my login info before that but now it keeps prompting me to enter my password. Did you find a solution? Thx. 

[manfredz]

I'm using firefox with remember me checked and it remembers my password

[JamesC]

ArthurOtt,

This would seem to be a browser issue. I have not been able to replicate any issues with Chrome or Firefox and the remember me feature.

Be sure the correct information is being saved by your browser. Consider clearing your cache, entering your password and checking remember me again.

JamesC

[cindyl2001]

I'm having the same problem - 'Remember Me' used to work and retain email and password.  Now I have to type password every time - VERY annoying.  I'm on Windows 10.

[JamesC]

cindyl2001,

What browser are you using?

Be sure the correct information is being saved by your browser. Consider clearing your cache, entering your password and checking remember me again.

JamesC

[ycart]

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Jimbow wrote:

For approx. three weeks I've had to enter the password each time I go to the arlo.netgear website.  Remembers e-mail address but not the password.  I've used this system with four cameras for quite some time with no issues before.  The app is not an option for me.  Browsers tried are IE 11, Edge, latest version of Firefox and Chromium.  I'm sure I'm missing something simple.  Any help much appreciated.

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[ycart]

chrome fails to remember my login as well, thou i checked remember me

[manfredz]

for anyone having this issue?  Any chance you'now have anti-virus or spyware protection software?

is the password saved ok for other sites?