Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

Why does one of my cameras show a red exclamation mark next to it under the arlo iPad app settings?

4 REPLIES 4

Needs a firmware update. You can wait overnight for an automatic update or possibly restart the camera by opening the battery door. If the blue and amber LEDs start flashing after the camera restarts, it's updating - don't interrupt it.

Any other suggestions as I replaced the batteries in the camera and the exclamation mark hasn't gone away.

You could try restarting the base but updates normally occur overnight.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.