Red daylight screen

[Mikeyp51]

Ive got this wierd red hue duriung daylight recording on one of 3 cameras, how can this be avoided? it didnt happen when they were first used....during night recording its fine

[TomMac · Accepted solution]

Open camera and pull battery pack then replace... if it happens again contact Netgear support for possible replacement

[r273]

I have the same problem. Replaced batteries. No go. 

[jguerdat]

Contact support and open a case.

[Mikeyp51]

great thanks, ive just done that. lets hope i get a resolution as i only bought it last month but i see there are lots of these problems and they seem to have removed the telephone numbers! Doesnt look good.. ;/ !

[aparis99]

Strange, mine has now done this as of this morning after infrared turned off. My Arlo Q is just over a week old.

[cavaryan]

Same problem, I replaced the batteries and nothing.  (I know the photo shows low battery, I took the screen snapshot before changing them but nothing changed) Just sent an email to support.  Do you send it into them for repairs or do they send you a new one?  It is pretty much worthless because the red is so intense.

here is an snapshot of the camera after I moved it inside too

 

[JamesC]

cavaryan,

If you have already contact Arlo Support. An agent will reach out to you and provide you with replacement options.

JamesC