Recordings not accessible.

[jayheiman]

Anyone else having problems accessing their recordings today?

It is difficult to impossible to view any of my Arlo recordings this morning.

System refuses to play.

[TomMac]

No issue I see in NY, but it may be area located issue

[JamesC]

jayheiman,

Are you getting any error messages? I have tested this and did not experience any issues with viewing recordings.

Do you get the same behavior from all devices?

JamesC

[jayheiman]

I'm using the web page and periodically it takes an inordinate amount of time to play the videos.

As near as I can tell this is not a local network or internet related issue. There is no problem with other internet or network functionality so I can only ascribe the performance to the web site.

I'm currently attempting to view a video recorded last night and am getting no response after the viewing window opens. Others have played just fine.

On a few others I've managed to download the recordings and view locally with no real issues.

Just wondered if anyone else was experiencing this kind of performance.

[JamesC]

jayheiman,

Do you see this same behavior when using the Arlo mobile app or does this only occur using the web client? You might also consider trying to view using a different browser to further isolate the issue.

JamesC