Re : "We are unable to claim this device."

[cameraquansat]

I have restarted the base station numerous times.  Now, on the "Discover Device" page there is a reply in the form of an orange bar at the top of the page stating: "We are unable to claim this device.".....

 SERAL : 4893567JA00EB   MAC : A06391D6E91D    ( VMB3000 )

 SERAL : 48935676A6C8F  MAC  : A06391E02F31    ( VMB3000 )

       Reset new , Thanks

[steve_t]

This is normally a problem if the unit has been previously owned. You will need to contact Netgear Support and have them release the unit so you can register it / claim it

[Jihad]

I have the samexperience problem
Please rest my device
Mac: A0046073CD2B
S/n: 48D46C7JA1E5

[jguerdat]

You do realize this is a user forum, right?  As mentioned above, you have to contact support for things like this.  All we can do is suggest potential solutions.

[gnadir]

We are unable to claim this device. To get help, please contact Arlo Support at support.arlo.com.

please help 

my serial 48915175A0EF7

mac c0ffd48c010b

[manfredz]

gnadir, as was mentioed above this is a user forum.  You need to contact support.  Way to contact support are shown by clicking the contact upport button on each forum page