×
Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
×
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
×
We are experiencing an outage of our Google service and are working to resolve the issue..
This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Today 2017 Mar 30 first the Arlo Website was off line this morning for quite awhile. When it did come up 3 of my 5 cameras where offline and after waiting for hours for things to return to normal it was a reboot which fixed that problem. I should point out that these cameras require a ladder to access and this is not a fun thing to have to do esp. when/if the weather is not the best.
So was there a firmware upgrade last nite?
Did anyone else have this problem with the cams offline?
EDIT - Not to mention you then have to go back to each cam and adjust, adjust, and adjust again, again, and again.
Early yesterday morning, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.
Yes, there was a very recent firmware update as well as the server issue. One could have been affected by the other or not. However, my bases and cameras came back online by themselves once I figured out that restarting the base wasn't going to solve anything. Such reconnection is the normal process and intervention is not normally needed.
I also suspected a firmware update and found nothing worked this morning. Restarted my base station a few times without luck or it was up only a few minutes. Then found out Netgear was having problems at their servers end. By noon or so that cleared and all came back online without having to reset any cams.
Early yesterday morning, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.
This morning I noticed no motion detection on any of my 5 cameras. I checked the base station and noticed the power LED was amber and the other 2 were green. I rebooted the base station and the power and internet changed to green, but the camera LED remained off. I had to plug in each of my cameras and perform the firmware upgrade by hitting a button on the mobile app. The batteries all appeared to be dead even though they were all above 50% when they last reported in on 3/29. One of my rarely used ones was above 90%. I'm still in the process of recharging all of the batteries which takes a long time for 5 cameras since I only have 2 chargers. So did the firmware upgrade keep trying and drain all of my batteries? And why didn't I get any notifications that my batteries were low? Four of my cameras require climbing a ladder and repositioning. I hope this is an isolated event and does not happen every time there is a firmware upgrade. I am an IT professional and I understand that there are server issues that can happen, but the lack of communiction to users is unacceptible.
I agree. When possible notice should be provided before. If not before then after.
Esp. when there is any kind of upgrade in the IT field a short description of the reasons for the changes and what they affect is pretty Standard Operating Procedure (SOP).
My system has also been intermittently reporting as offline for the past few days. The system appears to have gone offline at around 03:00 UK time this morning. I noticed at around 07:45. The indicator lights were all green but nothing actually working. Reboot kicked it back into life.
Intallation has been working reliably since August last year until last week.
My camera system is located at my cabin many hours away. The camera states theat the Arlo device is offline. Is there anyway to get past this firmware upgrade remotely without having to drive back up to the cabin and handle the situation in person?
Unfortunately, no. The only things that would help in the future would be 1) a UPS/battery backup for the modem, router, and base and 2) a remotely operable switch such as a WeMo that would allow you to power cycle the base without being present. Right now, physical presence is needed.
I have lost everything n my library was there a few hours ago and now nothing and I'm not only one. cameras are working fine just not saving to library. tried reset and reboot still no library
There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions. Thank you!
