RMA Process problem

[GrumpyGramps]

I've been unable to raise an RMA, as requested by technical support. I get as far as submitting my details but after that nothing. All  required details have been filled in.

I have searched the community and there seems to be a fundemental issue with the overall process, which doesn't reflect well on Arlo. If I'm unable to resolve the issue soon then I shall return the order to the supplier - Amazon UK.

Any help in completing this process would be very much appreciated.

[ShayneS]

Hi @GrumpyGramps

I have escalated this issue for you and customer support will be contacting you as soon as possible. 

[GrumpyGramps · Accepted solution]

Hi ShayneS,

Thank you for your reply. I have now managed to contact Arlo Support but only first having to go through Amazon UK technical support.
I've now obtained the RMA return address.

Regards
Jonathan