Poor support

[JohnO420]

I've been off line for a couple months.ive spent the last two weeks trying to renew my subscription with no luck.they keep denying my debit card.i spent two hours on hold with their automated system asking me every ten minutes did my conversation with their representative helped and my response was always no because I never even got to speak to anyone.i sent them a message yesterday morning and still have not gotten a response 😡 

[BrookeN]

I want to apologizer for the frustration you have felt while reaching out for support. That is not at all how we want our customers to feel. 

Here is the customer service phone number if you need it in the future. 

US/CA Customers - 1-877-427-5680 6:00a.m. - 8:00p.m. PST

However, I would be more than happy to help. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.