Payment taken but subscription cancelled

[KD99]

Hi payment was taken however I have no active subscription. I can find no contact details to discuss and the chatbot cannot help. Can you please contact me to resolve?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

Thank you for providing that information. I have reached out to our support team and they will contact you as soon as possible.