Arlo|Smart Home Security|Wireless HD Security Cameras

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pjtkelly11
Aspirant
Aspirant

I keep receiving emails saying that they are having problems processing my payment. I have updated my card details but keep receiving emails saying that payment cannot be processed. I emailed customer support but didn't hear back. Today my plan was cancelled. I can't find a contact number or any other method of communication to speak to anyone. My card details are correct & there is no problem with funds. This is extremely frustrating and time consuming. Can anyone offer any advice please? 

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BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support regarding the error you are getting when trying to process the payment. Support will be reaching out to you as soon as possible. 

Jaball
Aspirant
Aspirant

I’m having issues speaking with a live agent. No phone number to call. I’ve been charged $14.95 x 3=$32.85 total. I tried to Un suspend my account with an agent and was told since I didn’t have a plan the charges wouldn’t go through and they did go through. So please refund my money. Thanks I’ve been trying for hours to resolve this issue 

BrookeN
Arlo Moderator
Arlo Moderator

Hello, I hope your weekend was well. I have reached out to support regarding the charges you received. Support will be reaching out to you as soon as possible. 

Jwilson17
Aspirant
Aspirant

I am also having this problem and just got the email stating I have 2 days to fix it. I’ve tried using other cards and still nothing. Then I came across this thread. Has anyone had it resolved? 

BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support regarding not being able to change your billing information. Support will reach out to you as soon as possible.